Examples of actions involving disability-related inquiries that are appropriate in the context of providing general services to job-seeker customers include:

• Determining eligibility for programs targeted to assist individuals with disabilities
• Determining whether a particular individual with a known disability will require a reasonable accommodation in order to participate in a given program or activity
• Helping a customer determine whether a particular disability-related accommodation, auxiliary aid or service, assistive technology, or program modification would be useful to the customer. See EEOC's Enforcement Guidance: Preemployment Disability-Related Questions and Medical Examinations Under the ADA.